Refund policy

GJ Flags Return & Refund Policy

We want you to be satisfied with your purchase from GJ Flags.

RETURNS

We accept returns on eligible, non-custom items within 30 days of delivery. To be eligible for a return, the item must be unused and in its original condition.

Please contact us before returning an item so we can provide return instructions.

CHANGE-OF-MIND RETURNS

If you change your mind, order the wrong item, or no longer need the item, you may return an eligible item within 30 days of delivery.

The customer is responsible for return shipping costs. Original shipping charges are not refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged or defective, or if we sent you the wrong item, please contact us as soon as possible.

We will work with you to make it right with a replacement or refund, as appropriate. GJ Flags will be responsible for reasonable return shipping costs when the problem was caused by damage, a defect, or an incorrect item being sent.

CUSTOM AND PERSONALIZED ITEMS

Custom-made, personalized, or specially ordered items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or were made incorrectly.

REFUNDS

Once an eligible returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

QUESTIONS

If you have questions about a return or an order, please contact GJ Flags before sending anything back. 

CANCELLATIONS

Orders may be canceled within 1 hour of being placed. After that time, we may have already begun processing or preparing the order for shipment.